Support Line (SL)
| Project Name | Support Line (SL) |
| Project Description | Dedicated group of trained engineers providing excellent support for CWM customers globally during their daily work with wireless modules. Additionally, Support Line performs training for Cinterion’s key customers on demand. |
| End Customer | All eligible CWM customers of the support package |
| REC Customer | Cinterion Wireless Modules |
| Technologies | GSM, UMTS, HSDPA, J2ME, RS232, SPI, I2C, GPIO, TCP/IP, IP Services, HW design |
| REC Services | Problem resolution including: • Local reproduction of submitted problems • Providing solutions, workarounds • Providing on demand trainings • Code reviews • Design reviews • Programming assistance • Servers on demand Specifically: • AT commands • TCP/IP networking • PPP stack • Network traces analysis • RIL (radio interface layer – especially windows embedded platforms) • Windows Mobile, CE • FAX/CSD • SIM • Virtual Machine Environment (JAVA) • Java security, HTTPS • Power supply • USB • Audio • Multiplexing • RF Emissions • GPS/RF • Hardware (including GPIO, SPI, I2C) |
| Project Duration | Ongoing, yearly contract. |
| Number of Resources/ Roles in the Project | 6 application engineers including team leader |
| Contact | For more information please contact our industry expert or send us a general enquiry. |
